Is your gold jewelry solid or hollow?
We carry both solid and hollow pieces — each product listing specifies the construction. Solid gold pieces are noted in the product title and description.
What karat gold do you sell?
Our collection includes 10k, 14k, and 18k gold pieces. The karat is listed on every product page and stamped on the piece itself.
Do you offer gift wrapping?
Yes. All orders ship in our signature black-and-gold gift box at no extra cost. Personalized notes can be added at checkout.
Can I resize a ring after purchase?
Most rings can be resized one size up or down. Contact us within 30 days of delivery and we'll arrange a complimentary resize for your first adjustment.
How do I care for my jewelry?
Store pieces separately in a soft pouch or box. Avoid contact with chemicals, perfume, and water. Clean gently with a soft cloth. Bring to a jeweler annually for professional cleaning.
How long does shipping take?
Domestic orders ship within 1–3 business days. Standard delivery takes 5–7 business days. Expedited (2–3 days) and overnight options are also available. International orders typically arrive within 10–21 business days.
What is your return policy?
We accept returns within 30 days of delivery for unworn, unaltered pieces in original packaging. Custom and engraved items are final sale. Email us at hello@shopjewelryvault.com to start a return.
Do you offer free shipping?
Yes — complimentary standard shipping on all domestic orders over $200.