Authenticity
Karat Stamping Guarantee
Every piece of gold jewelry sold by Jewelry Vault is stamped with its karat rating (10K or 14K) as required by U.S. law. We guarantee the authenticity of every stamp.
One-Year Craftsmanship Warranty
All jewelry comes with a one-year warranty against manufacturing defects. This covers prong breakage, clasp failure, and stone loss due to setting defects.
What Is Not Covered
Normal wear and tear, accidental damage, improper care, and resizing by a third party are not covered under warranty.
How to File a Warranty Claim
Contact us at support@shopjewelryvault.com with photos of the defect and your order number. We will assess and repair or replace the item at no charge if covered.