Shipping Policy

Order Processing

All orders are processed within 5–7 business days from the time of purchase. Processing time does not include weekends or holidays.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update after your shipping confirmation is sent.

Shipping Options

Standard Shipping
Standard shipping delivers within 5–7 business days from the date your order is shipped. This is our default shipping method available at checkout.

Expedited Shipping
Need it sooner? Expedited shipping delivers within 2–3 business days from the date your order is shipped. Expedited shipping fees are calculated at checkout based on your location and order size.

Please note that expedited shipping applies to transit time only — orders still require 5–7 business days of processing before they ship.

Shipping Carriers

We ship all Jewelry Vault orders through trusted, reliable carriers to make sure your piece arrives safely and on time. Depending on your location and selected shipping method, your order may be fulfilled by:

• FedEx
• UPS
• USPS

The carrier assigned to your order will be reflected in your shipping confirmation email along with your tracking number. All packages are insured for their full purchase value.

Order Tracking

Once your order ships, you will receive an email with your tracking number and a link to follow your package in real time. You can also track your order directly on the carrier's website using your tracking number.

Tracking Updates: Please allow up to 24 hours after your shipping confirmation for tracking information to become active.

Insurance: All orders are fully insured for their purchase value during transit. If your package is lost or arrives damaged, contact us immediately and we will work with the carrier to resolve the issue.

Domestic Shipping

The Jewelry Vault currently ships to all 50 U.S. states including Alaska and Hawaii. We do not ship to P.O. Boxes at this time — please provide a valid residential or business address at checkout.

International Shipping

We currently ship within the United States only. International shipping is not available at this time.

We are working on expanding our shipping options in the future. Stay connected with us on Instagram and TikTok for updates on when international shipping becomes available.

Important Notes

• Business Days: Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.
• Address Accuracy: Please double-check your shipping address before placing your order. The Jewelry Vault is not responsible for delays or non-delivery caused by an incorrect address provided at checkout.
• Delivery Delays: Estimated delivery times are provided by the carrier and are not guaranteed. The Jewelry Vault is not responsible for carrier delays due to weather, high volume periods, or other circumstances outside our control.
• Lost or Damaged Packages: If your package is lost in transit or arrives damaged, contact us right away. All orders are insured and we will work to make it right.

Have a question about your order or shipment? Reach out — we are here to help.

Email: sales@jewelry-vault.com   |   Phone: (520) 222-6654